Terms and Conditions

Order Acceptance & Contract Formation

When you place an order through our website, WhatsApp, or email, we confirm acceptance via a webpage, message, or return email, forming a binding contract.

Product Representation

We strive for accuracy, but natural variations in size, shape, and colour may occur. Our images and descriptions serve as guides. While we endeavour to provide precise representations of our plants and products, please be aware that inherent natural variations in size, shape, and colour may arise. Our visual depictions, descriptions, and informational content serve as a reference point, and we recommend supplementing your decision with independent research prior to purchase. Despite our best efforts to ensure accuracy, minor discrepancies may occur.

Plant Availability & Shipping

Plant height: approximately 15cm-30cm. Availability may affect shipping schedules. We prioritize treating diseases before shipping.

Plant Care & Liability

We ensure optimal plant condition at shipping, but can’t guarantee survival due to external factors. Customers bear transportation risks.

Order Cancellation

 Rs.100 fee applies to order cancellations. PUSPITA reserves the right to cancel orders with legitimate reasons, adhering to our policies. allowing order cancellations within 24 hours of order placement.

Payment & Refund Policy

Full payment is due at order placement. No refunds or exchanges are accepted once plants are sold.

Payment Terms

Payment in full is required at the time of order placement. PUSPITA leverages cutting-edge online payment systems, including PhonePe, to facilitate seamless, secure transactions. We accept all major credit cards, ensuring a hassle-free checkout experience.

Refund Policy

All sales are conclusive, and refunds for delivered orders are not permissible. However, cancellations made prior to shipment are eligible for refunds, processed within 3-4 business days.

Expectations Not Met

If your order fails to meet your expectations, kindly notify our customer care team within 24 hours, and we’ll endeavor to resolve the issue to your satisfaction.

Cancellation Policy

We offer a considerate cancellation policy, allowing order cancellations within 24 hours of order placement. Please note that cancellations are infeasible once orders have been dispatched by our vendors.

Cancellation Fee

A nominal cancellation fee of Rs.100 per order applies to cancellations made prior to shipment.

Domestic Shipping Policy

We ship orders within India via DTDC, a registered domestic courier company. Orders are typically dispatched within 15 working days or as per availability, and delivery timelines are agreed upon during order confirmation.

Shipping & Delivery

Shipments occur on Mondays and Tuesdays, subject to plant availability. Delays may occur due to disease treatment or weather conditions.

Delivery & Liability

PUSPITA ensures timely handover to the courier company, but delivery delays are beyond our control. We’re not liable for damages during transit or delays caused by courier/postal authorities.

Delivery Address

Orders are delivered to the registered address provided during payment processing, unless specified otherwise at the time of order.

Transit Risks

PUSPITA is not responsible for damages or issues during transit; buyers assume all risks associated with transportation.

Order Confirmation & Tracking

Upon dispatch, you’ll receive a confirmation email or WhatsApp message with a consignment tracking ID, enabling you to monitor your order’s progress.

Support & Assistance

For any service-related issues, please reach out to our dedicated helpdesk team.

Shipping Schedule

Plant shipments occur on Mondays and Tuesdays, subject to availability. Our shipping schedule is flexible to ensure optimal plant quality.

Delivery Limitations

We currently serve urban areas in India via DTDC courier services. Deliveries to remote or rural areas may be facilitated through local couriers or DTDC, potentially incurring longer delivery times.

Delivery Exclusions

No deliveries are made on Sundays and National Holidays.